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Covid-19 Action on Water and Sanitation

A Short Case Study on Community Service Delivery Monitoring in 6 Informal Settlements in Kwazulu-Natal

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Built Environment Support Group

14 January 2021

Built Environment Support Group


uKESA Librarian 2


South Africa

On the 1st of April 2020, just days after the imposition of the hard lockdown, the Built Environment Support Group undertook a 6 month monitoring project in 14 settlements to support the roll-out of water and sanitation as part of the emergency response to the Covid-19 pandemic.

The project comprised three sub-activities:

  • Covid awareness training, distribution of PPEs
  • Introduction to the purpose of the project; focus group meeting to establish community perceptions on the level and adequacy of existing services
  • Recruitment of community volunteers for fieldwork – verification and service delivery monitoring

This project report is an extension of the work in 6 of the informal settlements in Kwazulu-Natal, once the Task Team was able to resume deeper fieldwork, to utilise spatial mapping and service delivery monitoring.

The report engages with the issues of sustainable lifeline services and minimum norms and standards for informal settlements, and makes concrete recommendations as to how sanitation and/or water services could reach some level of adequacy in the target communities.


Abstract based on the original source.


Website References

Built environment


Case studies




Human settlements

Informal settlements




Poverty & inequality

Safety & security

Service delivery

South Africa



Water and sanitation

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